Table of Contents
Introduction
A live chat is a great way to get customer feedback, but it can be hard to know what the best tool to use is. We have tested some of the leading brands and these are our favorites. Also, we have found the best live chat software for businesses to help you get started.
Pure Chat
Pure Chat is a platform that lets you chat with your customers on your website. It’s a great choice for companies that want to chat with their customers on their site, but it’s also very easy to use. Also, it is the best live chat software.
It has an intuitive interface and the ability to customize everything from the text in each message to what color buttons appear onscreen.
You can also add pop-up notifications, which notify users when they’ve been mentioned by others in the channel, as well as private messages between users who are chatting openly together (a feature called “group chats”).
LiveChat
LiveChat is a great choice for small businesses. It’s free, it’s easy to use, and it has real-time chat features so you can talk to customers directly from your website or app.
A lot of people use LiveChat as their main customer service tool because it’s so simple and intuitive—you don’t need any knowledge about how computers work or anything like that! Just install the software on your own server and start answering questions from customers immediately with just one click of a button in the admin panel that displays for new visitors when they land on your site (and what makes this even better is that all conversations are recorded). Also, it is the best live chat software.
Zendesk Chat
Zendesk Chat is an excellent option for small businesses and companies with multiple locations. The software is cloud-based, which means it runs on any device with internet access and requires little or no maintenance. It is the best live chat software. It’s also easy to set up and use, making it an ideal tool for casual users who just want the basics of live chat.
Zendesk Chat has many features that make it ideal for your business:
- Multiple channels (chat rooms) allow you to customize how your customers interact with each other while they’re chatting about different topics in real-time as well as within their own channel groups.
- This allows you to create customized content without having too much control over every conversation happening simultaneously across all channels at once—a common problem when using traditional chat tools like Skype or Discord!
- A powerful customization tool lets users change settings such as font style/size/color scheme easily so they’re always seeing things exactly how they want them displayed; this means less stress on both sides since everyone knows exactly what buttons are available—no need ever wondering if there’s something missing when trying out new designs!
HubSpot’s chat tool
HubSpot’s chat tool is a great way to engage with your customers. It’s easy to set up and use, but it also offers many features that other tools don’t have. Also, it is the best live chat software.
- Ease of use: The interface is simple enough that anyone can get started in minutes. You’ll be able to get started with just one or two clicks of the mouse!
- Features: HubSpot’s chat software offers everything from basic text messaging services (like “Are you happy?”) all the way up to complex integrations like Google Analytics tracking data through Conversable widgets or third-party API access points like Zopim Live Chat support.
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Smooch
Smooch is a live chat platform that allows you to connect with your customers on any device. It’s a freemium platform, which means you can use it for free, but there are some features that are only available to paid users.
The most notable feature of Smooch is its ability to integrate with other services like email marketing and social media marketing platforms like Facebook Messenger and Twitter DM (direct messages).
This makes it easy for businesses that already have an established presence online to reach out directly through their website or app without having another copy-paste message sent back and forth between different channels.
Intercom
Intercom is an all-in-one live chat software that can be used by small businesses and large enterprises alike. The company was founded in 2012 and has since grown to over 500 employees.
Intercom offers three different tiers of service: Agency, Enterprise, and Direct Sales.
Agency costs $50/month per customer while Enterprise costs $150/month per customer, but allows you to schedule meetings with clients on your own time (up to 15 minutes). Also, it is the best live chat software. Direct Sales is free forever—and it’s worth noting that this tier also includes all of the other features mentioned above!
SnapEngage
SnapEngage is a live chat software that offers an array of features for businesses to use. It’s cloud-based, so you can host it on your own servers or use the free version hosted by SnapEngage.
SnapEngage is also self-hosted, which means that you don’t have to worry about setting up servers and maintaining them—it’s all done for you! This makes it easy for small businesses as well as large enterprises who want to take advantage of their analytics data without having to pay extra fees every month (like with some other services). Also, it is the best live chat software.
If you’re looking for a way to improve customer satisfaction while reducing costs at your company, then consider SnapEngage today!
Olark
Olark is a live chat software that allows you to chat with your website visitors in real-time. It has an intuitive and easy-to-use interface, so you can use it without any training or experience. Also, it is the best live chat software.
Olark is great for small businesses because it’s not as expensive as some of the other options we’ve listed here, but there are still plenty of features included in their plan that make it worth investing in if your business needs them (which most likely will).
These are some of the best live chat software out there.
- LiveChat is the best free live chat software for websites. It has a number of features that make it ideal for business-to-consumer (B2C) and business-to-business (B2B) communication, like multiple languages, built-in support for users from around the world as well as integrations with Facebook Messenger, Twitter, and more than 20 other platforms.
- Zendesk Chat is one of our favorite tools for businesses because it’s so easy to use and provides you with all the tools necessary to manage your customer experience at scale. The platform offers everything from abandoned cart recovery to live chat helpdesk support through its robust feature set—all while keeping costs low by using hosted solutions rather than buying expensive proprietary software licenses directly from vendors like HubSpot or Salesforce CRM System Company LLC (CRISCO).
Conclusion
We hope this article has helped you figure out which live chat software is right for your business. If you’re looking for more information, we have a free trial available on our website that lets you try out all of the above tools at no cost.
